Advanced Analysis: Ignore & Pay

The Ignore & Pay action is available for the Account is closed for more than 3 months, Account is closed less than 3 months, Account Deactivated, Service Account Mismatch statuses.

1. Go to Billings Center > Discrepancy Tracker and select the Advanced Analysis tab.

2. Select a Provider. The Advanced Analysis grid opens.

   Note: Providers must have their Advanced Analysis permission configured by Cimpl. To set up this permission contact cimpl-support@uplandsoftware.com. Without this permission configured, Advance Analysis is unavailable.

3. In the Filter section, select the Advanced Analysis Status filter. The filter appears under Selected Filters.
4. Select the IS operator.

5. Select one or all statuses: Account is closed for more than 3 months, Account is closed less than 3 months, Account Deactivated, Service Account Mismatch.

6. Click Apply. The grid updates.

7. Click the More Options beside the entry you want to update.

8. Select Ignore & Pay. The Ignore and Pay form opens.

9. Enter Comments.

10. Potential Cost Saving is selected by default.

11. Click Apply. The status is updated to Not Fixed but Paid Anyway and appears under the Corrected filter.